Effective Date: January 1, 2025
Planet Plumbing respects your privacy. This policy explains what information we collect when you visit our website or call us for leak detection and plumbing services in Santa Ana, California, and how we use and protect that information.
Information We Collect
When you contact us by phone, email, or through our website, we collect your name, phone number, email address, service address, and details about your plumbing issue.
If you visit our website, we automatically collect certain technical data such as your IP address, browser type, pages viewed, and the date and time of your visit.
How We Use Information
We use your contact and service information to schedule appointments, dispatch our technicians, provide leak detection and repair services, and follow up on your service.
We also use your information to improve our website, respond to your questions, send service updates, and meet legal or insurance requirements.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences, understand how you use our site, and improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work properly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect and analyze website usage data. These tools may use cookies and other tracking technologies to help us understand traffic and user behavior.
We may also use third-party scheduling, mapping, or communication tools to help us serve you better. These providers have their own privacy policies.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share your information only with trusted service providers who help us operate our business, such as scheduling software, payment processors, and analytics providers.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or acquisition.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
User Rights
You may request access to, correction of, or deletion of your personal information. You may also ask us to stop sending you marketing messages.
To exercise these rights, contact us using the information below. We will respond within a reasonable time and as required by applicable law.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. The effective date at the top of this page shows when the latest version took effect.
We encourage you to review this policy periodically to stay informed about how we protect your information.